SENTRY IMS 

LIFETIME PLAN TERMS & CONDITIONS (ADDENDUM)

OCTOBER 2025

THESE TERMS AND CONDITIONS (“LIFETIME TERMS”) APPLY EXCLUSIVELY TO THE SENTRY INFINITY (LIFETIME PLAN) PROVIDED BY SENTRY IMS INC. (“PROVIDER”).

THEY COMPLEMENT AND MODIFY THE SENTRY IMS GENERAL TERMS AND CONDITIONS (AVAILABLE AT HTTPS://SENTRYIMS.COM/TERMS-AND-CONDITIONS), WHICH REMAIN FULLY APPLICABLE TO THE LIFETIME PLAN EXCEPT WHERE EXPRESSLY STATED OTHERWISE HEREIN.

1. RELATIONSHIP TO GENERAL TERMS

1.1 These Lifetime Terms serve as an addendum to the Sentry IMS General Terms and Conditions.

1.2 Unless explicitly modified or replaced by these Lifetime Terms, all provisions in the General Terms (including Data Protection, Data Privacy, Intellectual Property, Support, Service Level, Limitation of Liability, and Governing Law) shall remain in full force and effect and apply equally to the Lifetime Plan.

1.3 Any future modifications to the Sentry IMS General Terms and Conditions shall also apply to Lifetime customers unless they conflict with the clauses of this document.

2. SCOPE AND DEFINITION

2.1 The Sentry Infinity (Lifetime Plan) grants lifetime access to the Sentry IMS platform for one (1) registered business location and up to five (5) users.

2.2 Setup, onboarding, and all system features and core modules available at the time of activation are included.

2.3 Lifetime access covers platform usage and included modules but does not cover credit-based consumable services (SMS, MMS, email, e-signature, or AI tokens).

2.4 The license provides usage rights only and does not grant ownership of the software or intellectual property.

3. LICENSE NATURE

3.1 The Lifetime Plan constitutes a perpetual, non-exclusive, non-transferable license to use the Sentry IMS software and related modules.

3.2 Ownership of all source code, trademarks, and proprietary components (including but not limited to Sentry Chat, Senia (AI Chat), Sentry Pay, and MultiComm VoIP integrations) remains the sole property of Sentry IMS Inc.

3.3 This license is issued to the original registered business entity and owner listed in the executed Agreement.

3.4 It may not be sold, assigned, or transferred to another person or business without prior written authorization from Sentry IMS Inc.

3.5 The following conditions apply regarding transferability:

1. a) Same owner, same business: The license continues in full effect, even if the business relocates or rebrands.
2. b) Same owner, new DBA: A change in business name or DBA (Doing Business As) under the same ownership does not constitute a transfer, provided Sentry IMS Inc. is notified in writing.
3. c) Change of ownership: If the business is sold or transferred to a new owner or entity (even with the same name or address), the license does not carry over. The new owner must acquire a new license at current pricing.

3.6 Any unauthorized transfer or sale of the Lifetime license will result in immediate termination of access without refund.

4. PAYMENT AND REFUND POLICY

4.1 The Lifetime Plan is payable in full at the time of signing.

4.2 All payments are final and non-refundable.

4.3 No partial refunds or credits will be issued for unused access, early termination, or business sale.

5. ADDITIONAL LOCATIONS AND USERS

5.1 The Lifetime license covers one location and up to five users.

5.2 Additional users may be contracted under standard monthly or annual billing.

5.3 Additional locations may be added under monthly, annual, or lifetime billing options (lifetime available only for customers with an active Lifetime Plan) and will be billed at the current Lifetime Plan rate at the time of purchase.

6. ADD-ONS AND OPTIONAL UPGRADES

6.1 Add-ons and consumable resources are not included in the Lifetime payment and are billed separately under their respective usage or subscription models.

6.2 This includes, but is not limited to:

1. a) Credit packages used for SMS, MMS, email campaigns, digital signatures, and AI tokens.
2. b) Click to Call (MultiComm VoIP) extensions and voice usage.
3. c) Merchant Services (Sentry Pay) processing fees.
4. d) Ivan’s Downloads or other third-party integrations.

6.3 Credit packages and consumable services are purchased on demand according to current pricing.

6.4 Lifetime customers may acquire new modules or additional Lifetime licenses at the rate effective on the date of purchase.

7. SUPPORT AND MAINTENANCE

7.1 Lifetime customers receive standard maintenance and system updates for included modules.

7.2 Premium or advanced support services (e.g., extended training, custom integrations, or after-hours technical assistance) may be billed separately at current rates.

8. TERMINATION AND SUSPENSION

8.1 Sentry IMS may suspend or revoke access if misuse, fraud, or breach of these Terms is identified.

8.2 Reinstatement is at Sentry’s discretion once the issue is resolved.

8.3 Repeated or severe violations may result in permanent termination without refund.

9. LEGAL CONTINUITY

9.1 “Lifetime” refers to the operational lifetime of the Sentry IMS platform and continued operation of Sentry IMS Inc.

9.2 If the system is replaced or restructured, equivalent access or migration options will be offered to Lifetime customers.

10. LIMITATION OF LIABILITY

10.1 Sentry IMS shall not be liable for indirect, incidental, or consequential damages, including data loss or business interruption.

10.2 Total liability under this Agreement shall not exceed the total amount paid by the customer for the Lifetime Plan.

11. GOVERNING LAW

11.1 This Agreement shall be governed by and construed in accordance with the laws of the State of California, with jurisdiction in the courts of Orange County, California.

12. ENTIRE AGREEMENT

12.1 These Lifetime Terms, together with the Sentry IMS General Terms and Conditions, form the entire agreement governing the Sentry Infinity Plan.

13. ACKNOWLEDGMENT

By purchasing or activating the Sentry Infinity (Lifetime Plan), the Customer acknowledges that they have read, understood, and agreed to these Lifetime Terms & Conditions and the General Terms & Conditions of Sentry IMS Inc.